FAQ

Delivery

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on  your location, but can be estimated as follows:  USA: 5-8 business days  International: 10-20 business days

We work with an on-demand order fulfillment company with facilities worldwide!

Additional customs and tax fees can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise —  If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!    If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us HERE with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP  code lookup to make sure you get it right!

At this time, we ship worldwide, EXCEPT for the following locations.

Shipping is NOT available to:

  • Cuba
  • Iran
  • Crimea
  • Syria
  • North Korea.

 

Orders

We work with a reliable, high-quality print-on-demand company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at CONTACT US

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at HERE within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!

Returns

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us HERE!

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us HERE with photos of wrong/damaged items and we’ll sort that out for you.

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.     Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know HERE within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a  refund!

Other FAQ

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process and it’s not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. 

Printed apparel (direct-to-garment)

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn’t use any fabric softeners, or dry-clean the items.

DTG-printed apparel can be tumble-dried on a low cycle, but hang dry works best.

When it comes to ironing, use cool iron inside-out. Do not iron the print.

Embroidered apparel

Embroidered shirts also can be machine-washed cold and inside-out on a gentle cycle with a mild detergent and similar colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option. If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.

After washing, don’t leave the clothing soaking, or lying in a pile while wet. Do not wring out the embroidered articles, but if you want to tumble-dry them, use a cool air setting.

If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn’t wet embroidery before ironing or use a steam iron.

All-over printed apparel

All-over printed apparel can be machine-washed cold with like colors, but without bleach. You can tumble-dry the apparel on low heat. It can’t be ironed or dry-cleaned.

All-over printed sweatshirts

The all-over printed sweatshirts have a slightly different fabric. So while they can be machine-washed cold with like colors without bleach and ironed on low heat, they can’t be tumble-dried or dry-cleaned.

Sublimation apparel and towels

Sublimation apparel and towels can be washed at any temperature, but we suggest cold/warm water. We also recommend washing the items with like colors, as the polyester fabric tends to make colors run.

Bags

Our all-over print backpacks need to be hand-washed, but after the wash they can be tumble-dried on low heat. The backpacks can’t be bleached, ironed, or dry-cleaned.

All-over print beach, tote and drawstring bags can be machine-washed without bleach on cold cycle. After washing, they can be tumble-dried on low heat. They can’t be ironed, or dry-cleaned.

Pillows

The pillowcase itself can be machine-washed without bleach on cold cycle, and they can be tumble-dried on low heat. They can’t be ironed, or dry-cleaned. The pillow insert should only be hand washed.

Mugs

Our white mugs are microwave and dishwasher safe. Matte black magic mugs, however, should only be hand-washed, and you can’t put them in a microwave. Note that they’re also prone to scratches, so be extra careful.

Posters and Canvas

To ensure that your posters and canvas last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft, dry cloth or a feather duster.

Phone Cases

Remove your case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air dry at room temperature.

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print. 

Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process.

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

We also aim to develop our product catalog with sustainable clothing in mind.

Printing Ink colors in real life vs Computer Monitor colors will vary. DTG will give a bit of a faded/retro look and bright/neon colors will be muted – especiall on darker colored garments.

Garments are as unique as you and me. Garments are not like other products that are made by machines. Shirts, sweaters, hoodies, etc, are all sewn together by human hands and it’s because of this Human element that variations in the garments may occur.

For example, two shirts of the same size, may actually be cut and sewn differently causing a slight variations in actual size. This also goes for Hoodie pockets and seams. We try to inspect each shirt for obvious variations and/or defects due to the garment’s manufacturing, but sometimes these issues slip through our hands. If you receive any garments that you are not 100% satisfied with due to rips, holes, or inconsistent seams, please let us know and we will work with you to correct the problem.